Beyond Television Reviews
Terrible customer service, Damaged property and Director acts as a cowboy !!!
By Vasilis on 29th January 2013
Product (washing machine) was delivered on time. I also paid for the old unit to be removed and disposed. The driver damaged the floor in the process. Unfortunately I noticed after I signed the disclosure form due to mud being brought into the property from the driver. The driver did not clean the property so after mopping up the mud I noticed the scratches and scuffs to the floor.
I called the company, send them pictures of the damage. Driver was told to come back to the property, took pictures himself and stated to me that he could see how the damage occurred.
Apparently after going backwards and forwards over phone calls, one of the directors decided that because I had already signed the form before I discovered the damage, the company did not want to accept responsibility.
I would have rather paid the extra £40 I saved from these cowboys and bought the product from a high street competitor. I had 3 large appliance deliveries from a high street competitor and never had any problems with damage, mess or any other issues.
Will never buy from this cowboy company and will actively advise against them.
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