Shops Like Furniture Village
Last updated 9th September 2020
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By Anonymous on 28th April 2015
I have just received my £300 lamp in 3boxes for Self assembly.my husband is away and I have tried to contact the store to check if this is right. No one has returned my calls.and as far as I can see there are no light bulbs included.Not right
By Anonymous on 7th November 2014
Omg where do I start !!! My experience of the after sales has been ridiculous !!! Avoid like the plague !!!
Bought lovely sofa and snuggle chair in sale apparently a cancelled order !
And despite mentioning my concern several times about the ability for it to go through my doors and being very open about this being the only access, I take the day off to Wait my new purchases after being assured with feet off and on side it would go !
Delivery arrives and delivery guy says no way will fit through , thus is 7ft and not doable at any angle ( nice chap ) and half the reason I gave the one stAr.
Shoe takes awAy .. Meanwhile children very upset about no sofa as had got rid if old ones yesterday ! 10 year old son is autistic so couldn't control his teArs of disappointment !
To cut a long story short have been on ohone all day trying to get resolved . All at my expense with rude sales people , who have done nothing to empathise just fin me off ! Told at a later date I could pay to have someone try and manipulate it through ( yeah right ) ... Couldn't speak to manager apparently he's not in and no one else deputising ... Also didn't know head office number when I phoned to ask ! When I did finally find a number despite the lady being friendly ( other half if star ) she told me she'd pass on to someone else to phone me !
I have heard nothing , soon to do school run and no sofa no refund and no help !!! This bus the WORST Service I've ever encountered ! I might add my friend with me spent £2,500 with them on the same day ! Great at the sales pitch useless at customer service !!! I really can't emphasise enough how much I would avoid . I shall be going to watch dog and finding every opportunity to pass this experience on !!!
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