Follow up to Christmas Review
By Victoria on 10th January 2017
Unsurprisingly, LuxDeco have now told me the order will not be completed at the end of January, and they are unable to advise of any probably date of delivery. I have asked for a full and prompt refund - and I will post here again if I do not receive it. Shockingly bad service - avoid this website.
Failed to fulfill Christmas delivery
By Victoria on 19th December 2016
I wish I had read the other poor reviews of this company before placing an order.
I ordered a Christmas gift at the beginning of November and contacted LuxDeco this week to enquire about the delay. They can offer no reason but tell me the item won't be delivered until the end of January at the earliest. (Having read other reviews I'll be surprised if it does indeed arrive by then.) This is so disappointing as I now have no Christmas gift for my mother.
I would recommend avoiding this company.
LuxDeco - Terrible. Beware.
By N. Vendemiati on 1st December 2016
I bought 4 wall lights on 28th June online, they never arrived. Subsequently, in early November, LuxDeco agreed to cancel the order. I still haven't received any refund. I am fed up of being palmed off.
I had also placed a separate order for a cushion online which has never materialised.
The customer service has been appalling. They are amateurs, unable to run a business, unable to fulfil orders or manage the logistics and cashflow of their business. I am out of pocket over £1,000. Beware. Don't buy from them, the website may look good, but what sits behind it is rotten to the core.
By Pam Hollingsworth on 10th October 2016
At last a site that has all the products that I want and none of that overly modern plastic rubbish. Couldn't recommend them more the white glove delivery team were so polite. I have bought an AMAZING sofa and some accessories and they made the whole process effortless. I received a sample of my sofa fabric before I made my choice which was great, I was slightly concerned about not sitting on it before I bought but I am glad I didn't worry too much as it is perfect. I just wish that they did stuff for children
Great company, great selection
By Melinda Smith Clarke on 6th October 2016
I really love the items that feature on LuxDeco, there is just so much choice. I bought a few pieces for home and I am on my 3rd order now with them. I wouldn't go anywhere else. The support I have received has been great and I have loved everything that has been delivered. The packaging is also divine! I would recommend :)