Appalling company - do not trust them
By Anonymous on 27th April 2017
As almost everyone else has said this is a terrible company and I wish I hadn't ever used them. I made an order on 22nd Dec 2016 with an 8 week lead-time. 18 weeks later I have still not received it, nor do I have any hope of receiving it. They refuse to refund me, only give me vague updates, won't put me through to any managers and just fob me off every time. I have never had any contact with them that hasn't been a result of me chasing them, they are totally uninterested in customer service. I am going to take legal action against them as I have no trust in them.
4-5 week delivery time - 13 weeks and counting AVOID!
By Disappointed on 2nd March 2017
I placed an order for a piece of furniture on the 26th November 2016 which had a 4-5 week delivery timeframe. It will be 14 weeks this Saturday and I will be calling them tomorrow for a refund. Terrible customer service, failure to respond to agreed call backs, failure to respond to emails. I've contacted them several times only to be told there is a problem with their supplier and they don't know when they will be able to complete my order. The customer service Is shocking and I would strongly suggest avoiding this company. Luxdeco might sell high end goods but they fail to deliver a high end service not to mention failing to supply you with what you have paid for. AVOID AVOID AVOID
By Anonymous on 27th February 2017
Wish I had seen these reviews before. Same thing as what everyone else describes here happened to me and still waiting for a refund, again was told would take 30 days!, which now I worry I might never get...Luxdeco is a scam
By Anonymous on 4th February 2017
Like so many others here, I ordered items on the website, waited months (never heard a word from them except in delayed response to my many requests for updated information about the status), now it is four months after my order and no sign of either my items or a refund. Do NOT order from them.
By Anonymous on 23rd January 2017
5 months later, they hang on to my money, no delivery, no updates, no ability to give an estimated delivery. Sham company - do not use!