By Anonymous on 24th February 2016
Looking at these reviews I must have had a lucky escape , my glasses were bought with a credit card thru a very well known online payment system.
Glasses took 2 weeks to arrive which was within the expected time , however the prescription was wrong ,sent back at my expense via recorded special delivery , I kicked off immediatly when I was told they hadnt gone thru the system and I knew they had been signed for that morning.
I lodged a dispute with you know whoes pal and within 24 hours I had my money back in full minus my return post fee that I forgot to claim for so thats my fault.
I had checked them out with another review company which had nothing but good to say about them , so I have to question the viability of reviews?
By Jan on 25th January 2016
They did exactly what and when their website said they would. Saved me £300 on the price Boots opticians gave me for reglazing my specs. received my specs in time specified and are great. TY.
Poor frames and mediocre lenses
By CraigM on 27th November 2015
A few months ago I purchased four identical frames with different lenses (one distant, one near, one photochromic distant and one sunglasses distant). Within a couple of weeks the first one failed with one of the arms detaching from the hinge. This was replaced free of charge after about 3 weeks. Then a 2nd one failed, and the 3rd one, or failing in the same way clearly indicating a faulty batch of frames. Next one of the ones that had been repaired also failed making a total of 4 failures over a few months. In addition, the photochromic lenses were clearly defective in that the lens had been inadequately polished before the antireflection coating was added to them. This produced rather curious diffraction patterns. As I work on optics in the University I was able to provide images to demonstrate the failings.
After the 4th failure I decided to return all to DirectSight since it was clear that I could not rely on any of these glasses to last, and would be lost without them. I requested a full refund of the £278 paid for them. The company in fact refund it only £103 claiming that the lenses are never refunded.
I have been buying glasses online for many years and had extremely pleased with them from a variety of suppliers. This is the first time I have used DirectSight and would certainly not use them again.
This company has generally very poor ratings and I could not recommend them at all in the future.
Don't use, unless you like wasting money.
By Paul R on 16th August 2015
I ordered a pair of glasses and they cost £104. They took over a month to arrive, when they did they were unfit for purpose as the frame which was supposed to me a man's was too small, the arms did not go over the ears. The lenses were very flimsy and fell out when trying to clean them. I returned them for a refund and did not want a replacment as the quality left so much to be desired.
It took well over another month and an email before they refunded me £33.95. I was charged £70 for the flimsy lenses.
I see there are a few positive reviews for them on here, but I honestly do not believe many of the are real! I found that once I started questioning the amount refunded their emails were rude and dismissive. Looking on other review sights they score an average of 1, so use them at your own risk as I think they are crooks.
I ended up going to Asda opticians and was able to get a pair of designer glasses for £100 ten time better than the rubbish this firm passes off.
By Anonymous on 4th June 2015
I finally got my glasses back but without the new lenses.