By George on 31st May 2017
paid £215 for glasses but were too small and wrong prescription would not give full refund. Ignore emails and no phone number. Offered eventually different frame. was much cheaper but no refund offered for difference in price. This was after 2 months and when glasses arrived frame broken so another lot of postage returning them. Asked for refund but only received £22. I then asked for frames to be repaired and glasses returned but had to give them their £22 back. Still waiting for glasses after nearly 3 months a dont answer correspondence. No telephone number.
By John u on 30th April 2017
Sent my prescription for a new pair of Brownline glasses, wrong prescription and frame is not correct size! Word to the wise, stick to a high street optician! Total waste of money..
By S.Pugh on 20th February 2017
I ordered two pairs of glasses at the total cost of £24.95 using the same prescription, one pair arrived and the prescription was totally out and the glasses were not fit for use.
I cancelled the second pair as 10 days later they had not arrived, for this I was refunded £10 I also returned the glasses I had received, which cost me £2.85 in postage for which I was refunded a further £12.45 to cover the cost of the glasses but not the postage.
Direct sight said they matched my the prescription and blamed Boots who did my eye test.
I then ordered two more pairs of glasses from another online company using the same prescription and values. These glasses gave me perfect vision, which confirms that there must have been a mistake with the glasses I ordered from direct sight.
Direct Sight continued to insist they hadn't made mistake and would not refund the remaining £5.35 I insisted they owed me. They suggested I write to them rather email to escalate my complaint, this I did but the only reply I got was an email from the same person who told me to write the letter, still insisting that they had refunded re their policy and that they had not made a mistake with my order.
By Anonymous on 31st October 2016
I bought 2 pairs of varifical glasses for £108.45 both were unsuitable in the lens of right eyes and the frames were cheap and bendy , lie contacted them for a refund under their 30 day guarantee to find they had refunded £28.45 I am disgusted that this company refused any compromise , .stay away from direct sight and support your local optician
By Anonymous on 24th February 2016
Looking at these reviews I must have had a lucky escape , my glasses were bought with a credit card thru a very well known online payment system.
Glasses took 2 weeks to arrive which was within the expected time , however the prescription was wrong ,sent back at my expense via recorded special delivery , I kicked off immediatly when I was told they hadnt gone thru the system and I knew they had been signed for that morning.
I lodged a dispute with you know whoes pal and within 24 hours I had my money back in full minus my return post fee that I forgot to claim for so thats my fault.
I had checked them out with another review company which had nothing but good to say about them , so I have to question the viability of reviews?