I ordered a few dresses from Motel Rocks. They offered free delivery if your order was a certain amount so I thought yippee free delivery.
Not only did my order never arrive, I had to go through the inconvenience of filling out the claims form from Royal Mail. I had to wait weeks for Royal Mail to get back to me to then be told that due to the service that Motel Rocks had chosen (No tracking information) they were not able to investigate further as to what had happened to my parcel and here is a booklet ot 1st class stamps to make up for it!! What a f*cking piss take!! I paid for something I will never receive and will not be refunded. I sincerely advise anyone NOT to order from this site. I will certainly be taking this up with Trading Standards.

I bought 4 dresses online as I couldn't decide between 2 styles & then which colour to choose. I was fed up of playing it safe & wanted to buy a statement outfit so I always had the intention of sending some items back. I carefully read the returns policy as it stated sale items returned would only qualify for a credit note. I had found a discount code but the policy didn't mention any problems with this so I bought the 4 items. I was pleased as the delivery was fairly quick - about 3/4 days. I decided to keep two dresses & sent two back. When I read the returns policy on the delivery note it mentioned discounted prices would only qualify for a credit note too! In a panic I went online & read some reviews which worried me further as I thought there would be a problem because I'd used a code. I also contacted motel on facebook who just directed me to the policy on their website which I had already read.
Overall buying the items was very easy and quick, there's free postage & returns which is a bonus but my refund took AGES to come through (it takes 14 *working* days then 48 hours to show in your account - about 3 weeks from sending them back) :/ However I did still get a refund as opposed to a credit note, so it must just be sale items which are an exception as described on the website. If they were more like ASOS with the quick & easy refund I would have given them 5 stars :)

I ordered two dresses form motel in in may 2011 next day delivery, i received my order on time but they were both too small, so i had to find time the next day on my lunch break to log on to Motels website with my details, and send them an email letting them know that i wanted to return these dresses. after printing out the necessary paper work i returned these dresses using their free returns label, which took 7 days to get there.

when it arrived i was sent an email letting me know that they had received my items. 1 week passed and no refund, i emailed them and asked what was happening and they sent me an email back saying that they had not received my dresses and that i didnt follow the correct returns procedure, after a lot of emails they finally sent a very rude email saying that if i had read the form online i would realise that it takes 2 weeks for a refund plus a few more days for it arrive into my account. 2 weeks passed and still no refund, so i emailed them again and was sent a very rude email saying that i will have to wait for an email for when it would be refunded. it took 3 weeks to get my money back! i will never buy from them again. Motel makes it so difficult for you to return items and get refunds, they said on the invoice that you cannot return or exchange items if you use a discount code or if it is on sale,(this was not stated on the website).