Shops Like Tool Shop Direct

Last updated 27th March 2019

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By sonicbear on 22nd March 2012
Is this company solvent?
The only reason I have given TSD 1 star out of 5, is that they have a website.
I put in a 2-item order, Tues 13th Mar with a delivery for no later than Frid 16th. On Fri 16th I get an email telling me one of my items will be delayed until Mon 19th. No sign of the item which has NO delay.
No delivery of either item, Mon 19th, or Tue 20th, or Wed 21st. Tried to get in touch early Wed PM. 'Phone number is not available, email only.
Sent email with a stated promise from TSD to come back as quick as a 'phone call. NOTHING. Still nothing AM Thu 22nd.
TSD state they do not want 'phone calls as it keeps their costs down.
What they cannot seem to appreciate is that their customers time is just as important as theirs. NAY! - More like COULDN'T CARE LESS that their customers time is being wasted. Customers have deadlines to meet, irritated customers of their own to placate due to delayed deliveries from TSD.
Seeing as there is still no reply, I am wondering if TSD are still solvent. Am I going to see the goods or my money ever again?
Seems I'm not the only one with bad experience of this lot. See other reviews.

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