Terrible customer service experience
By Anonymous on 2nd November 2015
I had a terrible customer service experience with Hotter Shoes.I have wasted a lot of my time on the phone with them, trying to straighten out orders. In each case, a Customer Service Rep would commit to taking the appropriate action, and then nothing happened. For example, a refund request was made three weeks ago, and they have yet to process it. I cancelled an order, and now it is shipping to me. My experience has left me feeling that they are very disorganized. I will not buy from them again.