Last updated 11th September 2016

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By b on 2nd May 2016
brilliant service, great prices, good quality!!!!!!! I get everything from here! also sizes are good.
Probably the worst on-line seller ever
By Tony B on 25th March 2016
If you order from boohoo, you will be the one crying! Boohoo sells cheap clothing at a cheap price. That would be alright if they didn't have such lousy customer service. If you order from them, be prepared to be one big unhappy customer. To prove it, try and find a contact phone number so you can call them. They have so many problems, they can't handle the calls so they don't give out a number. And if you try to use their system of tweeting and direct messaging, expect it to take days to resolve your issue. I just gave up!! They may tell you they resolved your problem because they said "sorry" but "sorry" is all you will get and all you will be if you order from them.
By Anonymous on 2nd May 2015
This website is amazing! They have all there clothes for £5 and i ordered a dress from them that had a boohoo label and one with missguided label! Such amazing clothes!
By Grrrrrrrrrr on 8th April 2015
Well another victim of Boohoo I have been using for about 4 years and the choice of clothing been reduced substantially.

I have only in the last 6 mths noticed the sizing has changed alot i am returning alot of items and well when it comes to boohoo returns they are only too quick to take your money when it comes to returns expect an average refund to take 3 mths and for damaged stock expect to argue for your return freight costs

As for the customer service, I think i do better to call the Indian call centre as the service would be way better than the B###### that work at boohoo that if you complain the cant be bothered looking to the matter they rather brush you off
Go to ASOS for advice
By Anonymous on 24th December 2014
I am absolutely appalled about the stories I've heard about boohoo. The way they treat their employees is despicable and there is definitely a huge level of favouritism. I know of one girl who was forced to leave her job because she was ill, how disgusting!! The management take about 2 20 minute breaks in the morning but it's definitely a big deal if someone in the C.S department goes to the toilet 2 or 3 times. If any one is thinking of joining boohoo, take all this into consideration. They're just bothered about popularity and brand image, nothing is ever about their employees unless you've been promoted. I would never work for such a disgusting company!! All the best to everyone who's already there, my best bet is find yourself a new job and get out of there!!!!

I've never ordered anything and never will. ASOS have always given great C.S so I'll advise you to send someone over to their office for advice! 

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