By Anonymous on 7th February 2014
I ordered some clothes for my teenage daughter, paying for next day delivery - but they didn't arrive. The courier company (DX) say they delivered them - but they hadn't, we were at home all day. Boohoo have now launched an 'investigation' that is going to take over a month!! Meanwhile, they have payment but we have no goods. Customer service is by email only and is very poor, they really aren't interested in trying to help, just sticking to standard lines. The measure of a company is how they treat customers when things go wrong - and they have treated us disgracefully. My daughter can't understand why she can't get her clothes. Disgraceful service and I wouldn't recommend this company.
By Anonymous on 30th October 2013
Ordered a few things now from boohoo and every time its been great !! have some really nice clothes really afordable aswel. Always have great intrend items :) love it !!
By Anonymous on 20th October 2013
I have ordered quite a few things from Boohoo and have been fairly happy with them, but I have also had some dodgy items. I bought a satchel bag which fell apart within a few days and a dress which had a broken zip.
Some of the items are lovely though and it's very affordable which means it would be wrong of me to give less than 3 stars.
Prices are astronomical!!!
By Anonymous on 17th April 2013
Want a maxi skirt/dress for a better price that what the States are selling them
Boohoo Has it! i bought 5 items and used a coupon code and my total was $89 even!!! I mean!!! All the US shops were selling the same items for a way higher price. Plus the skirt patterns are aligned at the seam, which is quality for me, unlike some of these bigcartel or target shops, where the pattern is off!
Worst Customer Services ever
By Rosalie Wilkinson on 4th April 2013
I recently wrote a very bad review about Boohoo & I would just like to say that (even though I thought it wasn't possible) they have gone down even further in my estimations! All I wanted from them is a label to return a faulty dress I had purchased. I have waited for this for over 4 weeks now & sent a total of 10 emails (yes that really is true, 10 emails sent & only 4 of them were actually replied to by a real person & not just an automated response)! Still no label to make my return & now I seem to be stuck with a dress that I'm unable to wear, as the time is up (through no fault of my own) for a refund. The worst (by a very long way) Customer Service experience I have ever had. Boohoo should be ashamed!!! Apparently you have to pick between 1-5 stars to rate them.....maybe you should consider allowing people to pick none?!
By Akansha on 19th September 2012
This was fantastic, it was the first time i was buying something online so i was very worried but i was pleasantly suprised! I purchased a tribal crop top and a plain T-shirt. The process was easy, and the best part was that it came on time and in great quality :) I really enjoyed my online experience with Boohoo and will continue to purchase with them :D
DO NOT USE THIS COMPANY!!
By Paulette on 1st February 2012
Goods ordered 20th December 2011, i still have not received them, have left dozens of messages for them (they do not have a contact number), they email you back a week later to say its been passed onto customer services, still no response and its February 1st!
By Paulette bailey on 20th January 2012
I purchased 2 jackets from this company December 20th, I never received them. I emailed them a week after my order was placed to tell me i had not received my goods, it took them 9 days to email me back to say they were investigating, it is now 20th Jan and still no response, there is no contact number for them you can either write to them or email them, they say they aim to respond within 48 hrs!! They do not, it took 9 days for them to say theyve passed my query to customer services. I am still awaiting a response.
By Louise Graham on 20th December 2011
Unlike the other reviewers, I have used boohoo.com multiple times and have never had any problems. I returned 2 items which I bought in the wrong size, without much hassle..
As for the shop itself, you can get some really nice fashionable clothes at good prices, so I'd definitely recommend.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES
By Anonymous on 7th December 2011
I am absolutely appalled at the level of the customer service boohoo offer their customers. Like everyone else on this site I have been trying to contact their customer service team since the end of November. It is now December and I still haven't received my dresses or a refund. I have sent 17 emails to the customer service team, starting for the 3rd of December 2011 and it is now the 7th of December 2011 and I still have not heard anything from the Boohoo staff, Only the automated message they email all there unhappy customers I cannot believe a company this big has such a poor level of customer service. I have warned all my family and friends not to use them and think it’s only fair to warn any future customers.
WARNING: DONT SPEND A PENNY WITH THEM!
By Anonymous on 10th October 2011
Cheap and nasty clothes , all the dresses i purchased had ripped under skirts and the straps on 2 of them snaped off after just 1 wear . I also bought some shoes, the plastic nib on the heel fell off with just 1 use. Don't buy from them !
By Lauren, Portsmouth on 26th September 2011
I ordered my dress on Saturday 17th of Sept, the tracking showed me expect it between 8am Tuesday 20th and midnight Thursday 22nd which Is a ridiculous time scale anyway. It wasn't here by the Thursday, checked the tracking again and it remained the same, Friday afternoon came and went and it became apparent that I wouldn't have the dress for my party the following day, I emailed Boohoo as there is no contact number. No response. Emailed them again Friday night. No response. Only by Sunday morning was the tracking updated saying that the delivery was unsuccessful. Well that was obvious. Then Monday morning, still no response with regards to the whereabouts of my dress I receive an email from boohoo asking me to leave a review. What a joke. Still no dress.